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The documentation for every screen, written by the people who built the platform.

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Answer generated from the articles cited — check the sources.

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Textiles — spinning, knitting and garment making

From bale to garment: alternative units of measure, size × colour grids, rolls by weight, outsourced processing (dyeing and sewing shops), laydown and cutting orders.

Where to start in your industry

Ask in your own words

This is how Tenkai answers: step by step, saying which screen the answer came from.

How do I bill the hours beyond the contract?

  1. Open Contracts and check the month's usage.
  2. Create the billing proposal for the overage.
  3. Once approved, it goes to invoicing.

From: Contracts · Sell guide · check it on screen before moving on

Ask my question

D
Deliverwork, projects and hours
Ativos instaladosInspeção em campoLaudos
See all 214 articles
I
Improveprocesses, strategy and people
Porter's 5 ForcesSWOT AnalysisScenarios and trends
See all 114 articles
Online sales channelsCustomersEDI com o varejista
See all 125 articles
Purchase requisitionsThe whole-business mapCausal engine
See all 99 articles

Portals and access

Everything Tenka opens beyond your team: the password-protected customer portal, the pages that arrive by link, and the doors for other systems.

Customer portalProjects, contracts, tickets, finance, documents and Tenkai, under your brand · Your customer, with a password
Approval by linkAnyone with the link
Proposal by linkAnyone with the link
Supplier quotationAnyone with the link
Sample approval by linkAnyone with the link
Report by link (customer acknowledgment)Anyone with the link
Appointment confirmationAnyone with the link
Public schedulingAnyonePublic formAnyoneWhistleblowing channelAnyoneAPI documentationAnyone
External agents channel (MCP)System with a key
Agent-to-agent channel (A2A)System with a key
SCIM provisioningSystem with a key
Team channel (Slack/Teams → ticket)Only the app itself
Status pageAnyone
On your phoneTenka installs as an app from the browser: on iPhone, Share › Add to Home Screen; on Android, Chrome menu › Install app. The customer portal too.

News

Version 1.103.0: what changes your day.

A removed connector goes to the trash, and you can undo itWhen you remove a connector in Settings, Connectors, it no longer disappears for good: it goes to the trash and an Undo button appears. In the trash …
Portal login with a wrong e-mail answers right awayWhen you sign in to the portal with an e-mail that has no access, the "invalid e-mail or password" answer comes back right away instead of leaving th…
Contract summary "Outstanding" no longer counts cancelled invoicesIn the Contract summary PDF, the Outstanding amount adds up only the invoices still to be paid: a cancelled invoice no longer shows up as money owed.…
Contract status spelled out on the portalThe contract status shows as Active, Suspended, Closed and so on, in your language, on the contract page, the contract list and the Contract summary …
See the full history →
Get to know Tenka

Is it for my company? Does it work with what I use? How much does it cost?

Start with your industry guide

Pick an industry on the leftOr search by what your company does. Each industry brings the help for the screens it uses and the implementation guides.

Implementation guides

Step-by-step playbooks by type of operation: which screen to fill in, in what order, and what to check before moving on.

Textile chain — the whole group and one guide per link9
Other industries20

Customer portal

How to use each portal screen: orders, invoices, tickets, reports and access.

Open a ticketDescribe what you need; the ticket reaches the support team at once.Company accessWho in your company logs in to the portal and what each person sees.SearchFind any order, invoice, ticket or document by number or a word.Equipment complianceThe equipment serviced by the supplier, with report, validity and open items.ContractsYour active contracts, the hour bank and what has been invoiced.ConversationsTalk directly with the supplier’s team, with the history kept.DocumentsInvoices, contracts, reports and other files the supplier shared with you.BillingYour invoices and bank slips: what is open, overdue and already paid.Portal homeA summary of your relationship: what is due, what is in progress and what needs your answer.My profileYour contact details, language, currency, password and two-step verification.My benefitsYour level in the loyalty programme, your points and what you can redeem.My ticketsEverything you asked of the supplier, with number, status and deadline.My ordersWhere each order is: received, being picked, invoiced, on its way or delivered.NotificationsThe supplier’s notices and what you want to get on your phone.What’s new in the portalWhat improved in your portal, version by version.New orderBuild the order from the supplier’s catalogue, with your price, the size/colour grid and what is available.Legal casesThe cases the firm handles for you: stage, next steps and documents.ProjectsThe progress of the projects the supplier delivers to you, step by step.ProposalsThe proposals the supplier sent for you to accept or decline.Yarn qualityThe certificates (CoA) of each yarn lot you bought, with the tests and the accepted range.Renegotiate invoicesBundle overdue invoices into a new instalment agreement, without calling anyone.ShowroomThe supplier’s showcase with photos by colour and your price, to order without leaving the portal.TenkaiAsk in your own words about orders, invoices, tickets and reports.

Integrations

What talks to Tenka without typing twice. Each integration is switched on under Integrations, inside the system, by whoever administers the account.

ERP connector (Sankhya, RM and others)Mirrors your ERP's records and finance into Tenka, with reconciliation there × here.
Team channels (Slack, Teams, GitHub, GitLab, Zapier)Notifies the team channel when something happens, opens Git issues and takes requests and questions through /tenka.
WebhooksNotifies YOUR system when something happens here (bill paid, ticket opened…).
Public API (keys)Keys for external systems to read and write through the API, with scopes per key.
MCP (external agents: Claude, ChatGPT)Lets an external agent (Claude, ChatGPT) query the account with the same permissions as a key.
WhatsAppOfficial channel for billing, notices and conversation with the customer — approved template per language.
E-mail from your domain (own SMTP)Your account's e-mails (portal, proposals, reports) leave from your server, with your sender.
Corporate login (SSO/SAML)Your users sign in with the company password (Microsoft/Google) — no separate Tenka password.
Connected apps (OAuth)Apps authorized to act with the permissions of whoever consented — each one revocable.
NFS-e (service invoice issuance)Issues the NFS-e with the city hall through an aggregator — token per company, cost per invoice.

For developers: API documentation, OpenAPI, SDK and agents (MCP/A2A)

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