Encomendas
A venda que vai pela transportadora ou pelo guichê do ônibus: volumes, rastreio e o andamento avisado no WhatsApp da cliente.
What you find on this screen
A portrait of the screen, read from the screen itself — it changes when the screen changes.
Form fields
Para quem*Quem recebe (a cliente da venda entra sozinha).
WhatsAppPara onde vai o andamento.
Cidade
UF
Venda nºA venda do caixa que vai na encomenda.
Pedido nº (interno)Ou o pedido de venda.
Vai por*Transportadora, guichê de ônibus ou Correios.
Transportadora / empresa de ônibus
GuichêO guichê da rodoviária onde ela retira.
Telefone da transportadora/guichê
RastreioO código que a transportadora deu (ou o do Melhor Envio).
VolumesQuantas caixas/sacos — uma etiqueta por volume.
Andamento*Mude pela aba Andamento: fica na trilha e gera a mensagem da cliente.
Observação
Start here
The sale that travels by road
A shipment is created from the register sale or the order: recipient, WhatsApp, city, how it goes (carrier, bus ticket office with company, office and phone, or post office), tracking and packages. Labels come out per package on the register's printer.
How to
How to send a shipment
1. On the phone till, after the sale, tap "Send by carrier or bus" — or click "New shipment" in this list. 2. In "Goes by", choose the carrier or the bus company; for the bus, give the counter and phone. 3. Enter the parcels and print the labels. 4. When dispatching, record the status "Posted (left)" and the tracking code. 5. At each status, use "Send on the customer's WhatsApp": the message comes ready.
Rules
Progress and the customer message
In the Progress tab you change the status (preparing, posted, in transit, arrived at the office, delivered or returned); each change is logged and prepares the message in the customer's voice, with the WhatsApp link. Nothing goes out by itself: you send it. Automatic tracking through Melhor Envio depends on the store's account there.
Frequently asked questions
The customer says the shipment did not arrive. Where do I check?
Open the shipment: the Progress tab shows each change with date and who made it, plus the carrier tracking when the carrier is connected to the account. If it went by bus counter, the counter phone is on the record. Mark it "returned" if it came back, so stock and finance follow.
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