Push campaigns

To tell portal customers about something worth the interruption: a new collection in the B2B catalogue, an article on sale, an ordering deadline for the season. It arrives as a notification on the phone (and computer) of those who logged into the portal and accepted notices, and opens the portal page you choose in the link.

Each person gets at most CAMPANHA.TETO_SEMANA campaigns in 7 days (default 2). Anyone who has hit the cap does not receive it and counts as "stopped" in the campaign. The cap protects the notices the customer wants — slip, order, rewards: whoever gets too many campaigns turns push off entirely, and those notices go too.

All = every person with access to this company’s portal. Portfolio = the customers whose last order belongs to the chosen rep — that is how the rep tells their portfolio about a visit or a special deal. The form shows how many people the campaign reaches before sending.

With a date in "Scheduled for", the campaign is Scheduled and goes out on its own at that time (the clock checks every 5 minutes). Without a date it stays as Draft and goes out with the Send now button on the form. Once sent it is not sent again — to repeat, duplicate it. An empty link opens the portal home; it accepts a portal page (/portal/...) or an https:// address.

It reaches whoever signed in to the customer portal, opened Notifications ▸ Phone alerts and turned alerts on for that device — without that, the campaign has nowhere to go. Whoever unchecked "Company news and campaigns" does not receive it, but still gets order and bill alerts. The reach shown before sending already counts only who will receive it; the weekly cap (parameter Push campaign: cap per person per week) blocks the excess and the number blocked shows on the campaign.

The reasons, in the order they happen most: the person never accepted notifications in the browser or the app; turned off "Campaigns" in notice preferences; had already hit the weekly cap (counted in Stopped by the cap); has no access to this company’s portal; or the audience was another rep’s portfolio. None of these is an error — it is the rule protecting the customer.

The campaign only reaches people who signed in to the portal and turned on Notifications ▸ Phone alerts on that device, without unticking "Company news and campaigns". Zero means nobody in the chosen audience has done so yet — invite customers to turn alerts on (the card is on the portal’s Notifications screen). For a sales rep’s portfolio, only customers whose last order is theirs count.