Platform access
The record of when the platform's support team accessed your account, what they did and with what authorization.
The screen
The real screen, in the theme you picked above.
What you find on this screen
A portrait of the screen, read from the screen itself — it changes when the screen changes.
Available actions
RefreshView trail
The list shows
StartEndWho accessedWhat was doneReasonAmounts (R$)ScreensWhenScreen (address)Record
Form fields
InícioData e hora em que a equipe da plataforma começou o acesso à conta do cliente.
FimData e hora em que o acesso da plataforma foi encerrado, vazio se ainda está aberto.
Valores (R$)Diz se os valores em reais ficaram liberados ou ocultos durante aquele acesso.
QuandoData e hora em que cada tela foi aberta durante o acesso, na trilha detalhada.
Start here
What it's for
Transparency for what is normally invisible. Support staff who need to enter the account to fix a problem leave a trace here — you don't need to take their word for it, you can check.
Rules
Support access is always logged
Every access by the platform to your account creates a line on this screen, with date, person responsible and purpose. There is no silent access.
Support's view is read-only
The impersonation used for diagnosis is read-only: support can see the problem, not change your data. Changes require your own action, in your own session.
Access you don't recognize deserves an immediate question
If an access shows up here without a matching ticket from you, question it right away. The log exists for this — not to be filed away unread.
Frequently asked questions
Can I block support's access?
You can restrict it, but it's worth knowing the cost: without access, most diagnostics start to depend on you reproducing and describing the problem, which tends to lengthen the solution.
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