Shipping center

Everything that has to go out is in a single queue, in four stages: pick, ready to ship, on the road and done. Each order says HOW it goes out — marketplace, carrier, delivery app or own courier — and the engine is the same for all four: only who generates the label or calls the courier changes. Online store and marketplace orders enter the queue by themselves; "Bring confirmed orders" pulls the sales team's ones.

Each roll lives in a location (aisle, rack, shelf, position) with a scannable code. The picker’s handheld shows the order queue with the suggested rolls and their location in route order; a roll’s location only changes by scanning. The warehouse panel shows occupancy by aisle, rolls without a location, incidents and transfers in transit.

The top cards count shipments by stage — to pick, ready, on the road and done (15 days) — and a click narrows the list by stage. The mode is a rail filter, and the list has search, views, columns and export of the whole set. Bring orders adds to the queue the confirmed orders that still have no shipment.

In the Route sheets tab, pick the region, vehicle, driver and date and click Preview: the screen shows what fits the vehicle's capacity (weight and volumes) and what is left. Tick the deliveries and Build route sheet — they go to the driver's phone and leave the ready queue.

Marketplace: the marketplace generates the label — attach the one you downloaded from its panel (on Mercado Livre, the button downloads it). Carrier: with Melhor Envio connected, quote and buy the label here; without it, type the tracking code and link. App: call the courier on iFood, 99, Uber or taxi and record app, ride code, cost and link — or, with Lalamove connected, quote and order here. Own courier: send it alone to the courier's phone or build the route in the Routes tab.

Dispatching checks and ships the picking (goods leave stock by the picked quantity) and marks the departure. The customer receives on WhatsApp the link to the tracking page — in their language — with the carrier's or app's link when there is one. The freight paid goes into the order margin and the collection P&L.

When confirming delivery, record who received it, the document and the photo, and say per item what came back. What came back enters stock right away and the value is marked on the shipment: the voucher button turns that value into a customer credit voucher. A delivery that did not happen goes back to the ready queue with the reason.

In the Routes tab, choose the region (city and district), the vehicle and who delivers: Tenka fits the oldest own deliveries up to the vehicle's capacity (weight and volumes), you untick what you want and build it. The route goes to the courier's phone in shortest-path order; when it ends, the cost (km × vehicle cost per km) is split across the deliveries.

The Lead times tab counts, over the last 90 days, each dispatched shipment: how many arrived, the average and longest wait from dispatch to delivery (in hours), how many arrived the same day or the next and how many failed — by method. A delivery without a recorded time does not enter the average.

In the Integrations tab, click New, choose Melhor Envio or Lalamove and the environment (sandbox to test, production for real), paste the credentials and save. Then click the lightning bolt (Test connection): Tenka says whether it connected, to which account and with what balance — or exactly what is missing. Melhor Envio: token in Integrations → Access permissions and, for the automatic notice, your app secret with the address shown on the row. Lalamove: pk_ key and sk_ secret; the bell registers the notice at Lalamove.

With an integrated shipment open, the buttons appear: Reprint (asks Melhor Envio for the PDF again), Cancel shipment (cancels the label — the amount goes back to the wallet — or the Lalamove ride, while the service allows; the shipment returns to ready with the reason) and Finish label, when the purchase stopped halfway. A label already posted or a completed delivery cannot be cancelled.

The Calls and queue tab shows every call made to the services and every notice received, with result and time — without token, secret or order data — for 90 days. At the top, what failed because of the network or a service being down: Tenka retries by itself (1, 5, 15, 60, 240 and 720 minutes) and, if it does not work, the row waits for you to click Reprocess.

In the row ⋮, Open brings the shipment card above the list: mode, channel, weight, volumes and freight; quote and buy the label (Melhor Envio), request a courier (Lalamove), the Mercado Livre label, manual shipping and Dispatch. Then the delivery confirmation with recipient, document, photo and what came back per item. The same ⋮ downloads the label, notifies the customer and issues the partial-return voucher.

O canal do cliente: o aviso de despacho sai pelo e-mail ou WhatsApp cadastrado no cliente; sem contato válido, a tela registra o despacho e marca o aviso como não enviado. O despacho baixa o estoque mesmo assim; o comprovante fecha a entrega.