Tag link
Anchor screen of the detail dictionary. Does not appear in the menu.
The screen
The real screen, in the theme you picked above.
What you find on this screen
A portrait of the screen, read from the screen itself — it changes when the screen changes.
The list shows
ActionGoverning screenRequired verbApproval limitFor youChannelQuestionWaitingCategoryConversationsMessagesCost+4
Form fields
AlçadaNível de alçada exigido para a ação ser executada pelo Tenkai.
Para vocêDiz se a ação está liberada ou bloqueada para o seu perfil, com o motivo ao lado.
EsperaTempo em segundos que a pergunta já está aguardando na fila do Tenkai.
ConversasQuantidade de conversas do mês na categoria, base da cobrança do canal.
MensagensQuantidade de mensagens trocadas no mês na categoria.
CustoCusto do mês atribuído à categoria de conversa do canal.
SituaçãoEstado da ação na trilha: executada, proposta ou falhou.
Validade da propostaPrazo em minutos que uma proposta do Tenkai fica válida esperando confirmação.
Expiração da sessãoPrazo em minutos de inatividade que encerra a sessão do canal.
Teto de escrita por canalMáximo de ações de escrita que um canal pode disparar por minuto.
Teto da fila por empresaMáximo de perguntas que podem ficar na fila do Tenkai por empresa.
How to
No modo conversa, você manda: "para", "detalha"
With conversation mode on (the speech-bubbles icon), the spoken answer is short on purpose — the essentials in one or two sentences. To go deeper, say "details" (or "explain", "more") and it reads the full answer. To end, say "stop", "enough", "you can stop" or "thanks" and it goes quiet immediately and turns conversation mode off. If you just want to skip the current answer without leaving the mode, press Esc on the computer or tap the conversation history on mobile.
Rules
O catálogo é FECHADO, e isso é a proteção
Tenkai doesn't choose what to do by chatting: actions are a fixed list, each with the screen and verb that govern it. A request that is polite, insistent or disguised inside a document doesn't create a new action or get around the list. A new action is a product decision, not a more convincing sentence.
Through the channel it counts exactly as it would on screen
Whoever only has "view" on Accounts Payable sees the bill via WhatsApp and CANNOT settle it. The "For you" column shows this and, when it blocks, says why — so the administrator knows what to grant, instead of guessing.
Nada grava sem a sua confirmação
Every action answers with what it WILL do and a code. Executing requires replying CONFIRM with that code, within the deadline. What executes is the data frozen at the moment of the proposal — never a re-reading of the conversation, which is where "I confirmed 5% and it gave 50%" comes from.
A sessão do canal tem prazo
The linked number doesn't last forever: the conversation expires from inactivity, and on expiry the actions awaiting confirmation are cancelled. It's intentional — a borrowed phone, a swapped SIM or a recycled number shouldn't keep approving payments on someone's behalf.
Por que a voz diz menos do que a tela mostra
The written answer includes the source of the number, the scope of the companies considered and the date of the last sync — information you check with your eyes in a second and which, read aloud, takes half a minute without helping anyone. That's why speech only gets the core of the answer, and large amounts come out rounded ("about R$ 7.8 million"). The exact number, the clickable source and the table stay on screen — the voice shortens, it doesn't hide.
Frequently asked questions
Why my question went into a queue
Each company has a quota of simultaneous questions, so that no account gets in the way of another. Before, a full quota returned a refusal — indistinguishable from an error. Now the question enters the queue with a position, you can give up, and the answer arrives through the same channel when it comes out.
O custo por conversa e a mudança da Meta
Starting 01/10/2026, the WhatsApp platform charges for utility templates within the 24-hour window. Today the service conversation is free, and the count exists so the charge doesn't arrive without measurement — per company, not just per account.
Can an external agent (Claude, ChatGPT) write?
Only if the API key declares a write scope, and only if it has an owner user — the action executes with that person's profile. Even then the agent only PROPOSES: confirming is a second call, made with the consent of whoever is in front of the screen.
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