TenkaTenka
Sign in

Tenka Help Center › Sales › Loja virtual e live

Loja virtual e live

A sua loja na internet sem taxa por venda e o pedido-relâmpago da live: link público, estoque ao vivo, reserva que vence, Pix e cartão, frete por tabela, domínio próprio e a fila de Pix.

🕒 Updated on Oct 27, 2026📖 ~3 min read

What you find on this screen

A portrait of the screen, read from the screen itself — it changes when the screen changes.

Available actions

New shopNew liveGenerate new linkVerify domainSaveCancelGenerate on modelApprove and publishWrite the listingsApproveReceived — complete

The list shows

NameTypeLinkStatusCatalogue feedActionOrderCustomerAmountHeld untilPhotoPiece+5

Start here

The online shop and the live stream
To take Pix and card payments in the store and the live, the company's Asaas account must be connected; without it, the store shows the products but doesn't close the purchase. Each store has a public link. In store mode, retail: price from the retail table, a single item already sells, photo per color, size chart, cart with personal tax ID, delivery or pickup and shipping by table, with no fee per sale. In live mode: live stock, the live's time window, a few-minute hold and the Pix queue on screen; anything unpaid goes back to stock on its own.
The four parts of the online shop
1 Shops and lives: the sales links you send to customers. 2 Photo on a model: Tenkai dresses the item on a model, nothing goes out without your approval. 3 Tenkai listing: title and description per channel. 4 Exchanges: requests from the order link. Start with New shop or New live.

How to

How to open the online store or a live
1. Click "New store" (or "New live"): name, collection, stock it ships from and price table; for a live, start, end and reservation minutes. 2. Set the fixed shipping, free shipping above an amount and whether in-store pickup is accepted; tap "Save". 3. Copy the link and share it — the link shows no number. 4. Follow the "Pix queue": anything not paid within the reservation time returns to stock on its own. 5. To appear on Google and Instagram, paste the "Catalog feed" address there.

Rules

Photos, listings, exchanges and feed
Also on this screen: the on-model photo generated by Tenka, once BMCode switches the service on for your account (ready to switch on, being certified; one per color, with the generated-image mark, published only after you approve), the listing written by Tenkai for each channel when Tenkai is on (approve or discard in one tap), returns requested through the order link (checking and completing creates the voucher and the return invoice as a draft) and the two catalog addresses to paste into Instagram/Facebook and Google.
What the marketplace requires in the listing
Shopee, Shein, TikTok Shop and Mercado Livre ask for the composition (adding up to 100%), the care instructions and the country of origin, the same as on the label. When the seller account is connected, a listing without them is not approved and the screen says what is missing.

Frequently asked questions

Why doesn't my store complete the purchase?
The store shows the products, but Pix and card payment only opens once the company's Asaas account is connected (Integrations). Without it, the customer's order is held, and she sees that online payment didn't open and that the store will contact her on WhatsApp. Once the account is connected, a paid order goes to picking on its own.
Where is my store link?
The link is shown once: when the store is created or when you click "Generate new link". Copy it right away. Generating again disables the previous one and the catalogue addresses for Instagram, Facebook and Google, which must be pasted again. With a verified custom domain, the store address is the domain.
I lost the store link
Click "Generate new link" and copy the link shown. The previous one stops opening: replace it on Instagram, WhatsApp and in the Meta and Google catalogues.
Was this article helpful?

In the same module: Sales24

Tenka Academy

Step-by-step learning paths for your industry, inside the platform.

Explore the Academy