Consumo do WhatsApp

Each message the company sends on WhatsApp counts credits by type: service within an open conversation, customer notice (order, payment, shipment), access code and marketing, which weighs more. The screen shows the month by type, the plan allowance, the package balance and what goes to the invoice.

1. See how many credits of the month's allowance were used and how many remain. 2. In "Messages this month by category", see what was spent: service, status and codes, marketing. 3. For more, choose the package and "How to pay" (bank slip or card) in "Buy credits". 4. Credits come in when the invoice is paid and stay in "Package balance", used when the allowance runs out.

Warnings arrive at 80% and 100% of the allowance, by bell and e-mail. With no allowance and no package, marketing is blocked and the screen says why; service and customer notices continue and go to the month's invoice. Packages of +1,000, +5,000 and +20,000 credits are bought here and become available when payment is confirmed.

Each plan includes a monthly message allowance: a utility message (order status, reminder, collection) is one credit, a marketing one is worth more, and replying to a customer within the conversation uses nothing. At 80% the administrator gets a warning. If the store uses the Tenka WhatsApp number, at 100% with no package anything that uses credit stops until the month turns or a package is bought on this screen; replies to customers keep going. With the store's own number, what exceeds the allowance goes to the invoice. The overage price follows Meta's table in reais.

A reply to the customer within 24 hours of her last message (service) is free. Order status and codes use 1 credit. Marketing uses 8 and only goes out with balance — without allowance or package, marketing stops and the rest goes on. A purchased package never expires.