Exchanges and store credit
Exchange and return of POS sales with store credit or cash.
What you find on this screen
A portrait of the screen, read from the screen itself — it changes when the screen changes.
Available actions
SearchRegister the exchangeCancel the whole saleLook up
The list shows
ItemSoldAlready backPriceBackCredit codeOriginal valueBalanceValid until#TypePOS sale no.+4
Start here
What this screen is for
It is the exchange counter. Type the POS sale number, mark the pieces coming back and register: pieces go back to stock and the value becomes store credit (exchange) or cash (return).
Rules
How much can come back
Each line shows what was sold and what already came back in earlier exchanges; never more than was sold comes back. The value is the sale unit price × the quantity coming back.
Store credit
The credit is born with a code (V-XXXXXXXX), the exchange value and the validity of parameter VALE.VALIDADE_DIAS (180 days by default). At the POS, choose Store credit as payment and type the code: the balance is debited and can be used in several purchases. Expired, used or insufficient credit is refused, saying why.
Cash refund
Tick Refund in cash: the value leaves your open POS cash register as a withdrawal, with the exchange number. Without an open register, a cash refund is not accepted.
Cancel the whole sale
Open the sale and use Cancel the whole sale. Write the reason: it is recorded with who cancelled and when. The receivable is cancelled and the items return to stock. A sale with an authorized NFC-e (cancel the invoice first) or a sale that already had an exchange cannot be cancelled.
Frequently asked questions
Posso trocar um item vendido há mais de 30 dias?
Depende do prazo da empresa (parâmetro de troca). Dentro do prazo a troca sai em vale-crédito ou dinheiro conforme a regra "Quanto pode voltar"; fora do prazo a tela avisa e só quem tem alçada libera. A troca sempre devolve o item ao estoque e deixa o rastro na venda original.
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