Partner brand (OEM)
Screen for the super admin/partner with the OEM profile: per partner, the own brand (name, logo, color) that the partner's tenants see instead of Tenka, the own domain, the sender email, the N1 support contact, and own billing. It's the brand layer per PARTNER above the per-tenant white-label (N7):…
The screen
The real screen, in the theme you picked above.
What you find on this screen
A portrait of the screen, read from the screen itself — it changes when the screen changes.
Form fields
NºNúmero sequencial por empresa da renegociação.
ClienteCliente com quem a dívida foi renegociada.
SituaçãoProposta, assinada, efetivada ou cancelada.
Valor originalSoma dos títulos que entraram na renegociação, como estavam.
DescontoQuanto foi abatido para fechar o acordo.
Juros ao mêsJuros aplicados às novas parcelas.
Valor finalValor que o cliente vai pagar depois do acordo.
ParcelasEm quantas vezes a dívida renegociada foi dividida.
1º vencimentoVencimento da primeira parcela do acordo.
OrigemSe o acordo nasceu na cobrança interna, no portal do cliente ou em campo.
Assinada emData e hora do aceite eletrônico do acordo.
Efetivada emQuando os títulos novos foram gerados no financeiro.
Motivo do cancelamentoPor que o acordo não foi adiante.
Start here
What this screen answers
Where each renegotiation agreement stands: which original invoices went in, which new invoices came out, and what has not been signed yet. This is finance's monitoring.
What this screen is
Debt renegotiation agreements closed through the customer portal (self-service) or proposed by the collections agent. Shows each agreement with status, amounts, installments and signature; in the detail, the original invoices canceled and the new invoices generated. While the agreement has not been signed, finance can cancel it here.
A renegociação não se cria nem se edita aqui
The agreement is born in Collections (Finance › Delinquency), in the Customer Portal or in the field, and changes through its own cycle: proposal, awaiting signature, signed, executed. This record exists so you can see the whole agreement — amounts, installments, the invoices that went in and those born from it, the calculation record — and to cancel it while that is still possible. That is why there is no Save button: changing amounts or installments here would change an agreement the customer has already accepted.
How to
Click the agreement to open its record
Since 09/18/2026 the list uses the in-house engine: the number and the customer of each row open the agreement's record, the filters (status, origin, first due date) are in the side panel, and the export takes the whole set. The URL keeps the selection — ?fd_status=PROPOSTA opens the list already filtered.
Títulos originais × títulos novos
The "Original invoices" tab shows the installments that went into the negotiation, as they were. The "New invoices" tab shows the installments the execution created — empty until the agreement is executed. The calculation record says how the final amount was formed (discount, interest, rounding); when the agreement was canceled, the reason appears on the same tab.
Rules
A renegociação NASCE no portal, não aqui
Whoever proposes is the customer (in the portal, via self-service) or the collections agent. This screen monitors and, if needed, cancels — it does not create. That is the design: an agreement created internally, without the customer, is an agreement nobody accepted.
Cancelar só antes da assinatura
While the agreement has not been signed, canceling returns the original invoices to their previous state. After it is signed, the path is another agreement — because the new invoices already exist, and erasing a commitment already made is not undoing, it is rewriting history.
A visão salva guarda busca, filtros, colunas e ordenação
When you save a view with the Views button, it stores four things: the search text, the applied filters, which columns appear (and in what order) and which column the list is sorted by. Applying the view restores everything at once — including resetting the sort and the page you were on, so the result is exactly what the view describes. Views saved before this version remain valid: whatever they didn't store simply doesn't change when applied.
O erro de preenchimento aparece no campo, ao sair dele
Nas fichas, sair de um campo já dispara a conferência do que dá para conferir na hora: campo obrigatório deixado em branco e e-mail mal formado. O aviso aparece embaixo do campo e desaparece quando você começa a corrigir. Campo numérico não precisa de aviso: ele simplesmente não aceita letra enquanto você digita. Isso é conforto, não a validação final: ao salvar, o sistema confere tudo de novo do lado do servidor.
Cancelar só cabe antes da assinatura
The Cancel button appears while the agreement is in Simulated, Proposal or Awaiting signature. Once signed or executed, it cannot be canceled here: the new invoices already exist in finance and undoing them is a reversal operation, with its own trail. Canceling requires the edit permission on this screen — whoever already canceled through the old list received that permission on 09/18/2026, so nothing changed for existing users.
Frequently asked questions
Which question this screen answers
It answers: "who renegotiated the debt and where does the agreement stand?". Each row is an agreement — closed by the customer in the portal (self-service) or proposed by the collections agent — with status, original amount, discount, interest, final amount, installments and the signature and execution dates. In the detail you see the original invoices canceled and the new invoices generated by the agreement. As long as there is no signature, finance can still cancel the agreement here.
Como descobrir quem mudou um campo desta ficha?
Open the record and look at the Timeline on the right: it shows each change as "from one value to another", with the person and the date. When there are many changes, use the two filters at the top of the timeline — one by field, the other by person. The search runs in the database, so old changes show up just the same. You can also ask Tenkai: "who changed contract 482?".
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